WEBINAR DETAILS

Delinquency rates were minimal – until the pandemic hit. Now, financial institutions need to be ready with policies, procedures, and knowledgeable staff to address mortgage loan delinquencies, collection efforts, and foreclosures. This session will address numerous compliance laws and regulations that impact collection and foreclosure processes, including Regulation X, Regulation Z, Fair Debt Collection Practices Act, CARES Act, and the Protecting Tenants at Foreclosure Act.

Since collections are often the lead category of consumer complaints received by the CFPB, this is an ideal opportunity to review the applicable rules, ensure your procedures are compliant, and encourage use of best practices. Participants will receive tools to educate borrowers during these challenging times and also learn red flags for identifying potential debt collection scams and loan fraud.

Attendance certificate provided to self-report CE credits.

WHO SHOULD ATTEND?

This informative session will benefit mortgage loan officers, loan operations personnel, credit administration staff, collection personnel, compliance staff, auditors, and others involved in the mortgage collection process.