Handling Consumer Complaints & Disputes

  • by ICBSD
  • Jul 30, 2020
  • 0

Date(s) - 07/30/2020
2:00 pm - 3:30 pm


Handling Consumer Complaints & Disputes

Don't miss this webinar.

Complaints happen. Do you dodge disputes or resolve them with ease? Is your complaint management system a well-oiled machine? Would it survive scrutiny from accountholders and examiners or expose your institution to reputational, legal, and financial risks? This webinar has the answers you need.


  • $230 – Live Webinar
  • $230 – Recorded Webinar + Free Digital Download
  • $350 – BOTH Live Webinar and Recorded Webinar + Free Digital Download


Have you ever been confronted by an accountholder who has a complaint about account handling? Or someone who disputes a check that already cleared her account? What should be done when someone claims he didn’t deposit a check remotely and then withdraws the funds before it was returned unpaid?

Depending on the type of complaint or dispute, there are specific timeframes your financial institution must meet. It’s critically important to know the ins and outs of these legal and regulatory requirements. Your institution faces reputation, legal, financial, and examination risks if complaints and disputes are mishandled. This webinar will give you the tools needed to handle these issues the right way – and survive examination scrutiny!

Attendance certificate provided to self-report CE credits.


This informative session is designed for tellers, service representatives, branch managers, call center staff, auditors, compliance personnel, and anyone who handles disputes or complaints.