Joel Williquette, SVP, Operational Risk Policy at ICBA joined our Covid-19 War Room Call on May 1st. Joel spoke on the topic “When your bank lobby reopens” and shared a wealth of information and resources to consider as you prepare to reopen your doors:

1. Limit the number of customers in your lobby.
2. Conduct paperwork and signing electronically when possible.
3. Consult your local HVAC professional for air filtration systems that can be used in within your bank.
4. Encourage employees to use sand sanitizer after engaging with customers. Limit handshakes, hugs, etc.
5. Prior to reopening, establish guidelines or protocol for employees who are not feeling well. Instruct them to stay home; do not ‘tough it out’ and come to work.

For additional prevention, mitigation and protection information download this resource:  CRITICAL INFRASTRUCTURE OPERATIONS CENTERS AND CONTROL ROOMS – A GUIDE FOR PANDEMIC RESPONSE.