Conference Call Etiquette

Conference calls can be awkward. Background noise. Dead air. Multiple people talking at once. Something about not seeing the people you’re talking to (and their nonverbal cues, like facial expressions and hand movements) makes it harder to communicate. But, it doesn’t have to be that way. Here are some conference call etiquette do’s and don’ts so you can have a smoother meeting.

  1. MUTE Your Phone When You’re Not Speaking.  Nothing ruins a conference call faster than the hungry dog, fussy baby, side conversations  or a blaring television of the person who forgot to mute themselves. Don’t be that person!
  2. Have Good Body Language.  Although you may not be able to see individuals on a conference call, good body language is still highly important; we can hear energy, smiles and passion! If you really want to get your point across, stand while you talk. Most people sound more energetic and enthusiastic when they’re standing. The lack of visuals on a conference call means that your voice must communicate what your body normally would. Positive body language will help.
  3. Be Sure Your Connection is Strong. A poor connection can cause two problems—it can create feedback that disrupts other people on the call, and it can make you more difficult to hear.
  4. If You’re Late, Don’t Announce Yourself. What more do we need to say?
  5. Identify Yourself When You Speak. Nothing’s more frustrating on a conference call than when you don’t know who’s speaking. Eliminate that frustration by stating your name before you speak.